Store Policy

Returns and Refunds

If you discover any gemstone quality issues within 7 days of receiving your jewellery, you can apply for a 100% refund.

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• Gemstone Loss: You may request a refund if your jewellery experiences gemstone loss or lacks its intended sparkle. Please note that such issues are eligible for refund.
   

• ​Gemstone Damage: We accept returns for jewellery only if there is gemstone damage. Please note that damage due to human error is not covered under our return policy.
   

• Please note: Due to the handcrafted nature of our jewellery, we cannot accept returns or offer refunds for incorrect ring sizes. Each piece is custom-made to order.
   

• Refund Process: To initiate a return, please fill out the refund application form within 7 days of receiving your jewellery. Our customer service team will review your request and guide you through the refund process. You will receive a full refund to your original payment method once the returned item is received and inspected.

Shipping

• For EU countries:
  Free shipping on orders over £59
  £5 shipping fee for orders under £59
   

• For the USA, Canada, Australia, and New Zealand:
  Free shipping on orders over £59
  £5 shipping fee for orders under £59
   

• For the Hong Kong, Japan, Korea, Taiwan and Mainland China:
  Free shipping on all orders
   

• We currently do not offer shipping to other regions.